With 30 years’ experience in the tourist industry, Louis Dubord is a qualified trainer and instructor for sea kayaking and a variety of other outdoor activities. Dubord also holds a degree in business administration and is an officially certified guide by the Quebec Commission of Human Resources in Tourism. Louis starts every day on the beach and guides an average of three days a week. Guiding is his true passion, his reason for living. Sharing his experience and knowledge to fellows kayakers will always be his priority.
How do the experiences you offer at Fjord en Kayak give guests a unique perspective on the history, environment or culture of your region?
In our industry, it is important to share the history, the culture and stories of our region. Fjord en Kayak had develop a formal training for guides that are working with us. We are also recognize has an Ecotourism company in Quebec.
How have the experiences that you offer evolved since their inception?
In 1996, we wanted to grow by the quality instead of the quantity. We started only offering short sea kayak guided tour. (3 hours and 1 day). After 5 years, we were offering up to 5 days/ 4 nights experience on the Fjord. We are now able to offer short family tour (2 hours for family with kids 3 years old and +) up to 5 days/ 4 nights. We have always refresh our fiberglass sea kayaks. We have improve our gastronomy. QUALITY is still part of our mission.
What is one detail of an experience you provide that may go unnoticed by guests, but which you feel is important?
The quality of the food we are preparing during the multi-day trips. We are also distinct with the quality of our equipment. We provide everything: paddle jackets, nautical uniform, water shoes and gloves …
What is one travel trend that really excites you?
My region (Saguenay Lac St-Jean) is making outdoor adventure experience the priority of development. My village (L’Anse-Saint-Jean) is part of the The Association of the Most Beautiful Villages of Quebec. We are on a marine park. Traveler’s are looking more and more for these distinctions.
What sets Fjord en Kayak apart from other kayaking companies in the region?
My village is one of the nicest in Quebec as I just mention. Our guides receive 90 hours of training in their first season and 30 hours more every year. Customers choose their date for the excursion. We provide high quality equipment including fiberglass paddles and kayaks.
What is one insiders tip to getting the most out of an experiential travel vacation?
Travelers are too often traveling too quick. They should take time before and after their sea kayak tour. Sleep a few nights at the same village. Meet the people. Try more than one activity. Don’t spend your time in transportation facilities while you visit.
What is one strategy that has helped your business to grow?
Human resources + Marketing + Finance are the keys of a healthy business. In other words. CUSTOMER SERVICES + COMMUNICATION + ADMINISTRATION. When a guest makes contact with us, it is important to answer his demand right away. It will be a priority to fulfill his attempts. We are aware of this reality and we work seriously to have a full satisfaction from our guests.
What is one personal habit that has helped you to be successful?
Offering more than expected all the way is the key of success.
Please share one instance where a guest had a moving or emotional reaction to the experience you provided to them.
I remember guiding Bob, a man in his 60’s. He came 3 times with us on 3 day/2 night trips. This man was impressed with the personal attention he received from our guides. Even if there was younger fellow kayakers within his group (1 guide/6 kayakers); instructions and kayaking discoveries were fine for everybody. I should try to keep in touch with him because he is a great man with a wonderful philosophy of living (close to 75 years old now).